Delivered to your door, anywhere in Australia
Delivery is free to every Australian address. Here's how it works, what to expect on the day, and how your warranty and returns are handled.
- Free in AustraliaEvery state and territory
- Date confirmedBooked with you before dispatch
- WorldwideInternational shipping quoted
Delivery times
Typical times from order to delivery. We confirm the exact date with you once your order is placed.
Capital cities
1 to 2 weeksSydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Canberra and Darwin, plus their suburbs.
Regional Australia
2 to 3 weeksRegional towns and coastal communities across every state and territory.
Remote areas
3 to 5 weeksRemote and hard-to-reach locations, where we arrange the most suitable carrier.
Weeks after your order is confirmed. Delivery is free to all three zones.
How delivery works
From checkout to your driveway in four steps.
- Step 1
Order confirmed
You receive an email confirming your cart, your payment and your delivery address.
- Step 2
We prepare your cart
We check your cart and arrange the right carrier for your location.
- Step 3
Delivery booked
We contact you to agree a delivery date and time window that suits you.
- Step 4
Arrives at your door
Your cart is unloaded at your address, ready to charge and drive.
On delivery day
A few minutes of checking when your cart arrives makes any claim simple later.
What arrives with your cart
- Keys and owner's manual
- Charger, if your model uses an external one
- Warranty details from the manufacturer
- Your tax invoice, with GST shown
What to check before signing
- Walk around the cart and look for any damage
- Note any damage on the delivery paperwork
- Take photos of anything that looks wrong
- Tell us within 48 hours so we can fix it fast
International orders
We ship worldwide. International shipping isn't free, because the cost depends on your country and the carrier that can reach you, so every order gets its own quote.
Request a shipping quote- 1
Tell us where you are
Send the cart you want and your delivery address through our quote form.
- 2
Receive your shipping quote
We compare carriers and send you a written quote for the cart and its shipping.
- 3
Pay and we ship
Once you approve the quote and pay, we prepare your cart and hand it to the carrier.
- 4
Customs and delivery
Australian GST isn't charged on exports. Import duties and local taxes are paid in your country on arrival.
Your warranty
Every cart we sell is brand new and covered by its manufacturer's warranty. Terms differ by brand and model, so the exact warranty for each cart is listed on its product page.
Making a warranty claim
- Contact us with your order number, a description of the problem and photos or a short video.
- We assess it with you and, where needed, with the manufacturer.
- We arrange the fix, whether that's a repair, a replacement part or another remedy.
Your warranty is in addition to your rights under the Australian Consumer Law, which can't be excluded.
Returns
Two situations, handled differently.
Changed your mind
You can return a cart if you change your mind. Contact us within 14 days of delivery. The cart must be unused, in its original condition and with everything it arrived with.
A restocking fee, calculated as a percentage of your order total, is deducted from your refund. Return transport is arranged by us at your cost.
Faulty or not as described
If your cart has a major fault or isn't what you ordered, you're entitled to a repair, replacement or refund under the Australian Consumer Law. No restocking fee applies.
Contact us with your order number and photos, and we'll arrange the next steps.
Is delivery really free?
Yes. Delivery to any address in Australia is free, including regional and remote areas. International orders are quoted separately.
Can I choose my delivery date?
We contact you once your cart is ready to agree a date and time window that suits you. If you need delivery by a particular date, tell us when you order and we'll do our best.
Do I need to be home for delivery?
Yes, someone aged 18 or over should be there to receive the cart, check it and sign for it.
What if my cart arrives damaged?
Note the damage on the delivery paperwork, take photos and contact us within 48 hours. We'll arrange a repair or replacement at no cost to you.
How long is the warranty?
It depends on the brand and model. The warranty for each cart is shown on its product page, and we can send you the full terms before you buy.
How much is the restocking fee for a change-of-mind return?
The fee is a percentage of your order total and is set out in our Refund and Returns Policy. It doesn't apply to faulty carts.